Privacy Policy

This page explains what information European Roots Consulting collects through this website, how it's used, and how to ask questions about it.

What is collected

• Information provided directly, such as name and email address, when booking a call, completing the eligibility quiz, or sending a message
• Basic technical information collected automatically when visiting the site, such as browser type, device, approximate location, and which pages were viewed
• Information shared during a paid engagement, including ancestry records and case details, which is governed separately by the applicable signed service agreement or online service terms for that engagement

Cookies and analytics

This site uses cookies and similar tools to understand how it's used and to measure the performance of any advertising. These tools may collect information about browsing behavior on this site. Cookies can be controlled or blocked through browser settings, and a notice on this site flags their use on a first visit.

How this information is used

Information is used to respond to inquiries, schedule and deliver booked services, process payment, and understand which content is useful to visitors. European Roots Consulting does not sell personal information to third parties.

Who it's shared with

Information is shared only where necessary to provide a requested service, for example with a payment processor, a scheduling platform, or a translator, genealogist, or archive acting under a signed Done For You authorization or, for Document Retrieval (White Glove) engagements, the archive/genealogist authorization described in the online terms accepted for that engagement. Information is not shared for marketing purposes without consent.

Where this applies

For Clients in Canada, European Roots Consulting aims to handle personal information consistent with PIPEDA. For Clients in the UK, the same standard is applied consistent with UK GDPR. For Clients in California, European Roots Consulting aims to honor the access, deletion, and opt-out-of-sale rights described under the California Consumer Privacy Act (CCPA); personal information is not sold, and requests can be made using the contact details below. For Clients elsewhere, the same principles apply as a matter of good practice.

Rights and questions

Anyone can ask what information European Roots Consulting holds about them, request a correction, or request deletion (except where retention is required, such as records tied to an active engagement). Email [email protected] to make a request.

Changes

If this policy changes in a meaningful way, the date above will be updated. Continued use of the site after a change means the updated policy applies.